Introduction

In this article, we will show you how to transcode videos that have a bitrate higher than the allowable limit of your tenant.

The default bitrate limitation of a Korbyt tenant is a bitrate of 5 mbps (5 megabits per second)
This default limitation on video bitrates within Korbyt ensures that the media players can play the video smoothly.

If you load a video to the Media Manager that is over the allowed bitrate, the file will have a red exclamation mark next to the thumbnail

If a Video is too high a bitrate, it will need to be transcoded to a lower bitrate before it will play.

Option 1: Quick and Easy – CurtConvert

The Transcode action button to the right of video files will allow you to download the video file from the tenant so that it can be transcoded on your local computer.

Getting CurtConvert

If you require the CurtConvert software, contact Support@Korbyt.com to be sent the software.

After receiving the link for Korbyt Support, click it to download the Installer Package and run it to install CurtConvert on your PC.

Using CurtConvert

Use this program to convert your video file with one single step. This will re-encode the video file and allow it to function in all channels of Korbyt.

• Click on the large [+] button and select your video that you wish to re-encode.

  

  • This will use the file explorer on your computer

• Select the Codec

  

  • If the video is an extremely high bitrate, you may have to select one of the Webm codecs (formats) to achieve a bitrate below 5 Mbps

• Click on the Folder Icon to choose its destination folder.

  

• Click CONVERT at the bottom of the page.

  

• Upload the resulting file to your Korbyt Media Library.

Other Options

There are other programs available to transcode video files, you do not have to use the Korbyt provided CurtConvert.

Common Choices include Adobe Premier (Paid) or Hand Brake (Free)

These tools offer more options when transcoding videos, but will require user knowledge of them.

For guidance see Best Practices For Video Content On The Korbyt Platform