We’re introducing Korbyt Instant Screenshots, a new enhancement that lets you capture on-demand screenshots of supported players without waiting for the normal screenshot command to sync.

With Instant Screenshots, you can:

• Verify content deployments immediately

• Troubleshoot live playback issues faster

• Capture timestamped screenshots

Currently supported on BrightSign (Agent 3.15+), Windows (Agent 3.43+), and KDA (Agent 3.42+) players running PRT 3.12 or higher.

👉 Learn more about setup, usage, and requirements in our full help article: Korbyt Instant Screenshots

Weekly Recap

We’re constantly working to improve Korbyt. Here’s what we were up to this week:

🆕 New & Enhanced

• Korbyt Instant Screenshots: Capture on-demand screenshots of supported players without waiting for the normal sync, helping with faster troubleshooting, validation, and audit-ready timestamped captures. Learn more →

• Added support for SVG images as thumbnails in the Media Library API.

• Improved playlist controls, including default duration and transition settings and support for publishing Launchpad content into existing playlists.

• Expanded AI templates and Launchpad library with proper previews, categorization, and workflow improvements.

• Enhanced Booking integrations into Korbyt Anywhere Web with better icon visibility and customization in BookIt.

• Improved Proof of Play reports to better handle multilingual and special character content.

• Updated thumbnail generation for new tenants to ensure layouts and media display previews correctly across all environments.

• Media API enhancements, including paging metadata, sort parameters, and emoji/special character support in folder paths and mobile posts.

• Playlist enhancement to support fade-in/fade-out transitions.

🐞 Squashed Bugs

• Resolved problems with exporting playlists containing 8K video, which previously caused errors.

• Corrected UI glitches in Messages, where stray windows or small display errors appeared.

• Resolved problems where custom JavaScript in layout templates did not work in preview.

• Fixed errors in Proof of Play reports and embedded Sonar in SharePoint.

• Addressed issues with tenant creation where ML disk space values and thumbnails did not display properly.

• Corrected several Launchpad templates that were missing preview images or categorization.

• Fixed sorting issues in Media Manager folders and ensured logos pull correctly into image elements.

• Corrected virtual keyboard functionality in Map Element when using employee lists.

🛠️ Under the Hood

• Optimizations to avoid triggering legacy KWP check-in bugs.

• API utilities improved with call proxy handling and SNS integration for text messaging.

• Various infrastructure and NGINX improvements for stability and performance.

We love hearing from you! If you have feedback or ideas, please use our feedback portal.

Need more info? Visit our Help Center for guides and resources.

The Korbyt Product Team

We're constantly working to improve Korbyt. Here's what we were up to this week:

🆕 New & Enhanced

• Added the ability to export posts via the Korbyt API by category and/or date.

• Mobile - Auto-applied end dates to Korbyt User Generated Posts based on a new settings parameter.

• Mobile - Added author names to media from User Generated Posts in the Media Library.

• Mobile - Removed the unique identifier from post titles.

• Added thumbnail support to list media API calls.

• Enabled retrieving data subscriptions via API request.

🐞 Squashed Bugs

• Fixed an issue where the Player Inventory Report displayed multiple MAC addresses for the same player.

• Resolved a SharePoint Adapter bug where images with the same name were not overwritten as expected.

• Fixed SharePoint Adapter behavior to properly delete expired content.

• Corrected an issue preventing approvers from adding or deleting Media Library folders.

• Fixed email template failures in certain customer configurations.

• Resolved an issue where player screens displayed black after validity-dated content expired in an embedded playlist.

• Fixed overlapping floor display in Wayfinding.

• Corrected a broken Messages link in the new navigation menu.

• Updated the NWS Weather element configuration guide to clarify how to set a location.

• Restored player latitude and longitude reporting for Puerto Rico.

• Fixed a bug where posts submitted through the mobile app defaulted to a start time of 7 PM the day before submission.

🛠️ Under the Hood

• Improved player API call message handling for better reliability.

📦 New Player Releases

BrightSign 3.15.8

• Supported PRT: 3.15

• Chromium Version: 114

• Supported Firmware/OS: BrightSign 8.5.47, BrightSign 9.0.211

Changes Since 3.15.2

• Fixed type errors in syslogs.

• Fixed player orientation defect.

• Added real-time screenshot functionality (coming soon in CMS)

• Added additional error logging for media downloads to capture Bad Gateway errors.

We love hearing from you! If you have feedback or feature ideas, visit our feedback portal.

Need help? Check out our Help Center for more resources.

The Korbyt Product Team

What’s New?

Enhanced Virtual Attendee Warning Message

We’ve improved the Virtual Attendee Warning Message to help users manage discrepancies between attendee counts and participant values more clearly and efficiently.

Key changes:

When the number of added attendees does not match the participant count, users see a clear message indicating the mismatch if the warning has been enabled for the location from BRE Settings>>Bookings>>Covers/Attendee Restrictions.

The system explains that services will default to the resource participant count unless updated.

Users are presented with two actionable options:

Use Resource Participant Count – Retains the original resource participant count value and proceeds.

Update to Attendee Count – Automatically updates the participant count to match the number of attendees.

Both options apply changes behind the scenes and seamlessly save and close the booking.

This update ensures accurate service allocation while maintaining a smooth user experience when managing hybrid and in-room attendees.

Introducing Role-Based Control for Collaboration Visibility

A new role-based setting—"Hide Collaboration Details"—lets admins control visibility of the Collaboration field and Copy Link options.

When enabled under User Groups > Entity Property Settings, this setting:

• Removes collaboration visibility during create and edit booking workflows.

• Applies across all platforms and collaboration types (e.g., Zoom, Teams).

• Is off by default, giving full visibility unless restricted.

Perfect for limiting access for vendor or guest roles while maintaining collaboration for internal users.

New Email Tags: Resource_Code and Attendees

We’ve added two powerful new tags to enhance booking communications and reporting:

• @@Resource_Code@@Automatically inserts the resource code for rooms and add-ons.

• @@Attendees@@Displays the Name and Email Address of all attendees, formatted as:

These tags help personalize alerts, improve clarity for recipients, and support detailed reporting and audit needs.

New Admin Control: UDF Support for Floor Plan Bookings

Admins can now manage whether User Defined Fields (UDFs) are shown during bookings made via the Floor Plan.

What’s New:

• A new checkbox setting labeled "Enable User Defined Fields for Floor Plan Bookings" is now available (enabled by default).

Location: Settings > Global Settings > Floor Plan

• When enabled and UDFs are configured, clicking Book on the Floor Plan redirects to the Booking Summary screen in Bookit to capture UDF data.

• When disabled, the Floor Plan booking flow remains unchanged.

This setting gives you flexible control over data entry during Floor Plan-based bookings without disrupting other workflows.

Activate Insights: Google Analytics Now Available

Unlock visibility into how users interact with Korbyt Booking & Bookit through integrated Google Analytics.

Key Capabilities:

• Track feature usage, navigation paths, drop-off points, and engagement trends.

• A new "Enable Analytics" setting (Yes/No) gives admins full control.
Location: Settings > Global Settings > Default Settings

• Enabled by default — ensuring insights are available right out of the box.

• When turned off, no data is collected or transmitted, ensuring compliance.

Note: While this feature does not impact customer-facing functionality directly, the insights gathered play a key role in helping our Product team enhance user experience and shape future improvements across Korbyt Booking & Bookit.

Additional Enhancements

Release Fixes and Changes

What’s New?

Improved Session Management

We’ve significantly upgraded how sessions are managed to deliver a more seamless and secure user experience.

Key Improvements:

• Persistent Authentication: Session tokens are now auto refreshed in the background, ensuring users stay logged in by default. No more surprise timeouts!

• Automatic Token Handling: The app now checks and refreshes access tokens at launch, providing uninterrupted access if tokens are still valid.

• Security Enforcement: If a user is deleted, deactivated, or has their password changed, the app will log them out immediately and display a clear message:

“Your session has been terminated by your organization’s admin. Please contact support if you need assistance.”

• Role and Permission Syncing: The app revalidates user roles and permissions every 20 minutes to ensure accurate access control in real-time.

These enhancements are built for efficiency and reliability—keeping you connected while safeguarding your organization's security protocols.

Enhanced Desk Booking Flow – Smarter, Faster, More Personalized

We’ve redesigned the Book a Desk journey in the Korbyt Booking Mobile App to deliver a smoother, more intelligent experience—whether you're booking for yourself or a colleague.

Find Screen Updates:

• New "Book for someone else" checkbox at the top.
- When checked, a “Booking for” field appears—search and select internal users using our standard attendee picker.
- Inline validation ensures a user is selected before proceeding.

• The capacity field is hidden and defaults to 1 (non-editable).

• Area and Neighborhood filters now respect user access permissions.

Refined Desk Booking Workflow:

This release introduces significant improvements to the Desk Booking journey in the Korbyt Booking Mobile App, with a focus on clarity, efficiency, and consistency across booking scenarios.

Key Workflow Enhancements:

• Simplified Booking Screen: The Booking Type field has been removed for desk bookings. Instead, it now automatically defaults to the configured Default Booking Type set in Global Settings > Mobile Configurations, reducing user input and improving consistency across the platform.

• Streamlined User Experience: The Title and Notes fields are now embedded directly within the Booking Information screen, eliminating the need for a separate summary step and accelerating the booking process.

• Focused UI for Desk Reservations: The Add Attendees feature has been removed from the desk booking flow to simplify the user interface for this specific resource type.

• Smart Booking Logic:

• When a selected desk has no associated services, and its default title is set to Host, the system directly confirms the booking and displays the Thank You screen.

• When services are available, users are guided to the Booking Information screen, where they can add services and confirm their booking. After service selection, users return to the info screen rather than a separate summary page.

• Chargeback Integration for Desk Bookings: Chargeback functionality is now extended to the Book a Desk flow. The Booking Info screen dynamically displays chargeback and GL Code fields.

Please note

• The host is always set as the person for whom the desk is being booked.

• The requester (or booking creator) is the logged-in user, whose details are stored accordingly.

These enhancements deliver a more intuitive and role-aware booking process that better aligns with real-world use cases and enterprise access controls.

New Host Field Functionality for Room Bookings

A dedicated Host field has been added to the Room Booking flow—improving clarity, accountability, and cross-platform consistency in bookings.

Key Enhancements:

• Located under the Title on the Booking Summary screen.

• Defaults the logged-in user if the user’s role is configured to do so.

• Otherwise, the field remains blank, allowing the user to search and select a host using the same search component as Internal Attendees.

• When editing a booking from My Bookings, the Host field is read-only (greyed out), preserving original booking ownership integrity.

Smart Attendee Logic:

• If the host is not already an attendee, the app checks:

• If the host’s primary property matches the booking location:

▪ If status is In Office → added as In-Room attendee.

▪ If no status info is available → primary property logic is used.

• If the primary property does not match the booking → added as Virtual attendee.

The In-Room attendee count updates only if the host is added as an In-Room attendee.

These improvements ensure that bookings are accurate, role-based, and aligned with policy settings, all while maintaining a user-friendly experience across platforms.

Smarter Booking Visibility with Enhanced "My Bookings" Tabs

We’ve upgraded the My Bookings experience in the Korbyt Booking Mobile App to give users a clearer, more intelligent way to manage upcoming bookings—especially when working across time zones or on behalf of others.

Dual Tab Interface:

• Booked for Yourself: Displays all single-instance bookings and individual recurrence entries created by the logged-in user for themselves—across all resource types. Includes room bookings where the user is the host.

• Booked for Others: Displays bookings made on behalf of someone else, where the logged-in user is the requester, and the host is another user—covering both Room and Desk bookings.

Edit Bookings from “My Bookings”

Users can now edit eligible bookings directly from the My Bookings page, making updates faster and more flexible.

What’s New:

Update Booking Details:

• Edit the Date and time of Future Bookings.

• Edit the End Time for ‘in progress’ bookings—including extending or reducing the duration—while respecting availability and booking rules.

• Modify the Title and Notes fields for both desk and room bookings.

• Applies To:

  • Single-instance bookings

  • Specific Instances within a recurring series

  • Bookings made for yourself or others
    This update empowers users to independently manage and adjust their bookings without leaving the mobile app.

Enhanced QR Code Booking Experience

The QR Code scan flow has been significantly enhanced to deliver a more dynamic and context-aware experience across all booking scenarios—Book, Check-In, and Check-Out.

What's New

Smart Time Defaults: Start time now snaps to the nearest 15-minute slot; end time auto-sets based on default booking duration or fixed slot settings based on the resource type.

Editable Fields: Users can update date and time when booking; the app dynamically checks availability before confirming.

Role-Based Access: Only eligible users can check in or out; unauthorized users are prompted to book another time.

Improved UX: Refined UI, contextual prompts, and integration with updated Book a Room and Book a Desk flows.

These enhancements make QR code interactions faster and more intelligent.

We're constantly working to improve Korbyt. Here's what we were up to this week:

🚨 NEW HIGHLIGHTS

You can now request access to CreateAI, our AI-powered content generator for digital signage. Just enter a prompt and CreateAI instantly delivers fully designed, on-brand signage with AI-generated images, headlines, and descriptions.

You can also request access to our new side navigation experience, featuring an updated menu that makes navigating the Korbyt platform faster and more intuitive.

To enable either feature, contact product@korbyt.com today!

🆕 New & Enhanced

• Korbyt Create AI and the new navigation bar are now available upon request.

• User-generated posts now auto-apply an end date based on a new admin-defined validity settings.

• Brand theming is now supported in Layouts and Launchpads, allowing users to manage logos and colors from the settings page as global variables that apply consistently across configured experiences.

🐞 Squashed Bugs

• Fixed a defect where user-generated content (UGC) submitted in-app would not correctly use the current time as the start time.

• Tags in the Tag Manager now correctly allow uppercase letters and no longer break upon repeated edits.

• Resolved an issue that prevented deletion of messages with quotes in the title.

• Elements now auto-size correctly when layouts are generated from a CreateAI Launchpad.

• Webex bulk provisioning now correctly retrieves all players tagged with 'korbyt'.

• Cloned layouts containing PowerBI elements now render as expected.

• Launchpads in the new UI now properly delete.

• Fixed issues with protected Google Slides and Sheets causing access or embed errors.

🛠️ Under the Hood

• Added user post validity setting to general tenant settings.

• Improved handling of Google Sheets and Slides.

• Rolled back auto-pagination behavior for Data Subscription "Auto All" feature.

We love hearing from you! If you have any feedback or feature ideas, please use our new feedback portal HERE!

Need more info? Visit our new help page HERE for additional information.

The Korbyt Product Team

We're constantly working to improve Korbyt. Here's what we were up to last week:

🆕 New & Enhanced

• Instructions builder improvement to generate new instructions for embedded playlists, player metadata clever content, and layouts by tag

• Update to the Korbyt Service Catalog API for media import, and for thumbnail references

🐞 Squashed Bugs

• Fix to error handling in the Services Catalog that was causing layout import requests to fail

• Fix to settings for keychain that caused courier pages to error

• Auto All should no longer cause a visual defect when switching to a new page

• Sharepoint adapter will now correctly assign media to adapter created playlists

• Using the embed link for Predefined Layouts will now properly render previews and assets in the submit form

• Wayfinding start location now correctly tracks to the set location

🛠️ Under the Hood

• Nothing new this week!

We love hearing from you! If you have any feedback or feature ideas, please use our new feedback portal HERE!

Need more info? Visit our new help page for additional information.

The Korbyt Product Team

We're constantly working to improve Korbyt. Here's what we were up to this week:

🆕 New & Enhanced

• Room Booking Element now supports more than 9 rooms by correctly loading additional pages.

• Room Booking Element now shows clear error messages when an invalid email is used during booking.

🐞 Squashed Bugs

• Fixed an issue that prevented deletion of layouts, templates and messages with special characters in their names.

• Resolved a display issue where scroll bars were hidden in certain interface views.

🛠️ Under the Hood

• Improved playlist content assignment permissions to restrict non-privileged users from assigning content outside approved views.

We love hearing from you! If you have any feedback or feature ideas, please use our new feedback portal HERE!

Need more info? Visit our new help page for additional information.

The Korbyt Product Team

We're constantly working to improve Korbyt. Here's what we were up to this week:

🆕 New & Enhanced

• Improved WebEx provisioning by adding logging for failed WebEx API requests.

🐞 Squashed Bugs

• Fixed playlist repeat issues and added changes to the 3.14 PRT.

• Room Booking element with Rendezvous integration fixes.

• Subscription Element now displays empty rows correctly when configured to do so.

• Resolved a PRT caching issue.

• Crestron TSS 770/1070 LEDs now function properly with the Room Scheduling Element.

• Google Slides Element now properly pauses playback and retains the setting through publishes and saves.

🛠️ Under the Hood

• Predefined layouts now retain text styling between template creation and form submission.

• Form Builder now handles reserved SQL column names without error during publish.

• O365 Adapter now refreshes tokens after 90 days and properly fills calendar fields.

We love hearing from you! If you have any feedback or feature ideas, please use our new feedback portal HERE!

Need more info? Visit our new help page for additional information.

The Korbyt Product Team