Changelog

Screen Detective: Catch blank or frozen screens before your audience does

Released at the beginning of the month - Screen Detective is a new monitoring feature that continuously analyzes player screenshots to detect frozen or blank screens. When it spots a problem, it can alert your team and attempt automated recovery steps, often before a viewer or employee ever notices something went wrong.

With Screen Detective, you can:

• Get proactive alerts the moment a screen freezes or goes blank

• Let Korbyt attempt automated recovery steps on affected players (optional)

• Review a dashboard of open and resolved issues, screenshot history, and recovery timelines for every monitored player

Requires the Screen Detective subscription add-on and the newer Navbar navigation. Available for KDA, KWP, BrightSign and other devices with screenshot capability.

Learn more: https://product.korbyt.com/en/help/articles/8007905-screen-detective

Canva Integration: Design in Canva, publish straight to Korbyt

Released at the end of June - Content creators can now build images and videos directly in Canva and publish them straight into their Korbyt tenant using the new Korbyt app inside Canva, no exporting a file and re-uploading it by hand.

With the Canva integration, you can:

• Publish Canva designs to your Korbyt Tenant in a couple of clicks, right from Canva's Share menu

• Skip the export, download, and upload cycle entirely

• Connect your Korbyt account once and reuse it for future designs

Learn more: https://product.korbyt.com/en/help/articles/1953312-canva-publishing-to-korbyt-through-the-share-app

Release Recap We're constantly working to improve Korbyt. Here's what we were up to:

Squashed Bugs

• Office 365 Calendar data adapters: Corrected an issue causing reauthentication failures

• Player endpoint: Resolved an issue where the player API returned different results than the CMS

• Player Index: Fixed inaccurate status display on the Player Index page

• HLS streaming: Resolved an issue preventing HLS video streams from rendering in Layouts

• Folder View: Corrected a Folder View issue where certain Player Groups were missing Edit and Delete options

• SSO Management: Fixed a display issue where imported users were not reflected correctly on the CMS Users list

• Dynamic Player Groups: Resolved an issue where rules based on state abbreviation did not match correctly

• Sony Bravia: Fixed an issue preventing Sony Bravia remote commands from executing

• OnTarget Stock element: Corrected vertical alignment settings that were not applying

• Audiences: Resolved an issue where user Audience membership would intermittently disappear

• Locations: Fixed an issue where devices located in Alaska would revert to Alabama after updates

Under the Hood

• The Office 365 Calendar adapter reauthentication fix is live on ECS-hosted environments. Tenants still migrating to ECS will receive it as part of that transition.

We love hearing from you! If you have feedback or ideas, please use our feedback portal.

Need more info? Visit our Help Center for guides and resources.

The Korbyt Product Team

Screen Detective: Catch dead screens before your audience does

Screen Detective is a new monitoring feature that continuously analyzes player screenshots to detect frozen or blank screens. When it spots a problem, it can alert your team and attempt automated recovery steps, often before a viewer or employee ever notices something went wrong.

With Screen Detective, you can:

• Get proactive alerts the moment a screen freezes or goes blank

• Let Korbyt attempt automated recovery steps on affected players (optional)

• Review a dashboard of open and resolved issues, screenshot history, and recovery timelines for every monitored player

Requires the Screen Detective subscription add-on and the newer Navbar navigation. Available for KDA, KWP, BrightSign and other devices with screenshot capability.

Learn more: https://product.korbyt.com/en/help/articles/8007905-screen-detective

Canva Integration: Design in Canva, publish straight to Korbyt

Content creators can now build images and videos directly in Canva and publish them straight into their Korbyt tenant using the new Korbyt app inside Canva, no exporting a file and re-uploading it by hand.

With the Canva integration, you can:

• Publish Canva designs to your Korbyt Tenant in a couple of clicks, right from Canva's Share menu

• Skip the export, download, and upload cycle entirely

• Connect your Korbyt account once and reuse it for future designs

Learn more: https://product.korbyt.com/en/help/articles/1953312-canva-publishing-to-korbyt-through-the-share-app

Release Recap We're constantly working to improve Korbyt. Here's what we were up to:

Squashed Bugs

• Office 365 Calendar data adapters: Corrected an issue causing reauthentication failures

• Player endpoint: Resolved an issue where the player API returned different results than the CMS

• Player Index: Fixed inaccurate status display on the Player Index page

• HLS streaming: Resolved an issue preventing HLS video streams from rendering in Layouts

• Folder View: Corrected a Folder View issue where certain Player Groups were missing Edit and Delete options

• SSO Management: Fixed a display issue where imported users were not reflected correctly on the CMS Users list

• Dynamic Player Groups: Resolved an issue where rules based on state abbreviation did not match correctly

• Sony Bravia: Fixed an issue preventing Sony Bravia remote commands from executing

• OnTarget Stock element: Corrected vertical alignment settings that were not applying

• Audiences: Resolved an issue where user Audience membership would intermittently disappear

• Locations: Fixed an issue where devices located in Alaska would revert to Alabama after updates

Under the Hood

• The Office 365 Calendar adapter reauthentication fix is live on ECS-hosted environments. Tenants still migrating to ECS will receive it as part of that transition.

We love hearing from you! If you have feedback or ideas, please use our feedback portal.

Need more info? Visit our Help Center for guides and resources.

The Korbyt Product Team

Playlist Priority Scheduling: Interrupt and Override | Take full control of what plays and when

When something urgent needs to go on screen immediately, you shouldn't have to fight your own playlist to get it there. Playlist Priority Scheduling lets you assign priority levels across your content so that high-urgency material - emergency alerts, executive communications, compliance notices - automatically interrupts lower-priority playback and takes over the display. When the priority event ends, your standard schedule resumes on its own, with no manual intervention required.

With enhancements to Playlist Priority Scheduling, you can:

• Define priority tiers across playlists so critical content always wins

• Configure interrupt and override rules that activate the moment high-priority content is triggered

• Return to standard scheduled content automatically once the priority event completes

Learn more: https://product.korbyt.com/help/articles/1566009-playlist-priority-scheduling-interrupt-and-override

Release Recap We're constantly working to improve Korbyt. Here's what we were up to:

New & Enhanced

• Sony Bravia Provisioning and API Integration: Provision and manage Sony Bravia displays directly through Korbyt, with full API integration for streamlined device setup and control.

• Amazon Signage Stick Integration: Provision Amazon Signage Sticks using the Device Serial Number (DSN) as the provisioning token, simplifying large-scale deployments.

• Schedule Group Cache Clearing: Clear the cache across an entire player group in a single action, making it easier to resolve content refresh issues at scale without touching each device individually.

• Crestron Startup Diagnostics: Korbyt now logs the PWA provisioning token, origin, and fallback resolution at startup on Crestron players, giving support teams the context they need to diagnose provisioning issues faster.

• Secrets API for API Key Management: A new API enables programmatic creation and deletion of API keys used to manage secrets, supporting automated credential rotation workflows without manual admin intervention.

• Korbyt Capture: Local Time Zone Support: Screenshot browser tasks in Korbyt Capture now execute against the player's local time zone, ensuring scheduled captures reflect the correct local time rather than a default server clock.

• Korbyt Keychain for Power BI Credentials: Migrate Power BI layouts to use a shared Keychain entry so credential rotations require a single update instead of changes across every individual layout.

• PWA Audio Volume Control: Administrators can now adjust the audio volume directly on Korbyt Signage PWA players, including the ability to fully mute a player and have that setting persist.

We love hearing from you! If you have feedback or ideas, please use our feedback portal.

Need more info? Visit our Help Center for guides and resources.

The Korbyt Product Team