What is EDID

When a Media Player first turns on, it receives EDID information from the display over the connected HDMI cable. EDID, or Extended Display Identification Data, is the information a display sends about the resolutions and refresh rates it supports.

When the KDA receives this information, it acts as a digital handshake and selects the display’s best possible listed resolutions.

If you have changed displays or your KDA has received incorrect information from that handshake, you may need to reset the player’s EDID.

AV Distribution Hardware that may be between your display and your Korbyt Player can interupt the flow of that information. Many AV distribution hardwares have their own EDID tables that need to be configured.

If you have AV hardware between the Korbyt Player and your screen you may want to consult your AV vender before reseting your hardware.

Signs that your Media Player has bad EDID information

• Unusual or wrong display resolutions are available in the CMS

• Content is being shown at the wrong resolution, possibly causing distortion

• A black or blank screen

• A player that does not support multiple outputs, but has multiple output entries in your CMS because it saw multiple displays connected.

  • Some players, such as Aries and Orieon players, have multiple HDMI connections on the back, but do not support multiple display outputs.

    

  • Resetting EDID in these cases will require extra steps to prepare, listed below.

  • Leo Players do support multiple outputs, and having multiple entries would not be an error with that equipment.

Resetting the EDID for Korbyt Aries/Orion/Leo Players

You will need a straightened paperclip or similar, and access to the physical media player

If you are reseting the EDID information on your Aries or Orion players because you accidently connected multiple displays and have multiple outputs, you will need to do a few steps first

If your player correctly only has 1 output listed, then you do not need to do these steps and can move on to Reseting

Prep before Reset IF you have Two Player Entries Incorrectly

• De-provision both player entries from your Korbyt CMS

  • Locate the players on the Players Page and click the Trash Can icon

  • See Player Settings - Controlling and Configuring Media Players in the CMS for assistance

• Remove ALL HDMI cables from the Aries or Orion device

Resetting the EDID

• Locate the small hole on the back of the device near the USB and HDMI inputs.

• Insert a paper clip into the small hole.
  

  

• Press lightly, holding for 6 seconds.

• When the player reboots, it will retrieve the EDID information from the display again.

  • If the player does not automatically reboot after the EDID reset, manually reboot the player

• IF you were not correcting for multiple player entries

  • Your player will reconnect to the HDMI Device, retrieve the EDID information, and should start playing its assigned content

• IF you reset specifically to correct for multiple player entries in the CMS

  • Reconnect the single correct HDMI cable

  • Re-provision(connect) the player in the CMS

  • See Adding Players to your Korbyt Tenant - Provisioning for assistance