This article will explain how to complete the following steps

1. Add or select a Screen Control command set for a display model

2. Enable Screen Control on a Player

3. Configure the Action and Schedule the Screen Command

4. Verify saved and scheduled Actions

Prerequisites

• Korbyt tenant access with permission to Settings and Device Management.

• Player connected to the display with a supported control path (RS-232 / IR / HDMI-CEC).

• Hex command codes for your specific display model.

Tip:

Command codes are usually listed in the display’s user manual, protocol guide, or the vendor’s support portal.

Search for “[brand] [model] RS-232 protocol” or “[brand] [model] remote control codes”.

Compatibility and Player Platform Choices

• Player Compatibility

  • Windows-based players and BrightSign Players generally offer the most compatibility and support for sending screen control commands to a panel.

  • Other platforms can work, but their level of compatibility will vary by hardware, drivers, and connectivity method

• Screen Panel Communication (transport) Options

  • RS-232, IR, HDMI/CEC (availability varies by model).

  • The same screen command (Hex code) typically applies regardless of transport/communication method

• • Alternate manufacturer routes:

  • o Where available, built-in manufacturer control (e.g., Samsung Tizen Business Manager or direct TV configuration) is often simpler and more reliable than custom command sets.

  • Prefer these when supported by the environment and customer policy.

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Step 1 - Create a Screen Control Command Set

In this step, you add the instructions (hex codes) for your display manufacturer/model to your Korbyt Tenant

• In your Korbyt Tenant, click Settings in the Navigation bar, or the Gear Icon in the top right of the traditional navigation, then click Screen Control

  

• Click Add Command

  

• In the Add Command window, fill in:

  • Manufacture:

    • Samsung, Sony, …

  • Model:

    • Either a specific model or a series name

  • Screen Actions:

    • Select or type an action name

  • Command:

    • Enter the Hex code string for the action

    • Use a clean hex string with no spaces if your environment requires it (e.g., AA11FF), or the vendor-specified framing where applicable.

• Click Save Command Set

Finding HEX Codes

You generally can find manufacturer command / HEX codes in

• Vendor manuals (RS-232/IR protocol guides)

• Vendor portals

• Trusted AV community resources

Many manufacturers and vendors share identical codes across a display series (e.g. Samsung QM series displays), but you should verify for your exact model and firmware.

Step 2 - Enable Screen Control on a Player

• Open the Mega Menu or in the Navigation Bar UI, locate the Device Management section, and click on Players

• On the Players Screen, click on the pencil icon for the player for the display you wish to control

• Scroll down and expand the Screen Control section in the lower right

• Click the Toggle to turn on Enable Screen Control

  

• Once enabled, you will be able to configure a screen control in the next step

  

Step 3 - Configure the Screen Command

• In the player’s Screen Control section (opened and enabled in the previous step) you will need to set

  • Comport:

    • Choose the port the display is connected to (e.g. 1 -4)

    • The available list depends on the player's hardware and outputs.

  • Manufacturer: pick from

    • Prebuild drivers

    • Your custom command sets were created in step 1

  • Screen Actions:

    • Select an action you defined

  • Display IDs List:

    • If controlling multiple panels on a bus, specify the target IDs (comma-separated)

  • At:

    • Set the time the action should run

  • Days:

    • Select the days of the week the command should run

• Click the + Add button

  

• Multiple Actions may be added

• If your Display sits behind a matrix or extender, confirm the COM path and any required null-modem adapter or pinout

Verify and View Saved Commands

• After adding, the action appears in the Actions table with its Days, Time, and Screen action

  

• You can remove the screen command by clicking on the red X

Best Practices

• Prefer Windows or BrightSign for mission-critical power control.

• Use manufacturer-provided control frameworks when available (e.g., Samsung Tizen Business Manager) for simpler, stable operations.

• Keep a library of verified command sets per customer/model in Settings → Screen Control.

• Name models clearly (e.g., “Samsung QM55R” vs “Samsung QM Series”) to avoid selection errors.

• Document COM wiring and CEC enablement during installation handover.

Testing

• Bench Test

  • If possible, test commands with a single panel and direct connection before deploying at scale.

  • Validate Power On and Power Off first. Then add inputs, volume, and other actions as needed.

• Transport Specifics

  • RS-232: Ensure the correct baud rate, parity, data bits, and stop bits if your display requires them.

  • IR: Confirm emitter placement and power.

  • HDMI-CEC: Confirm that CEC is enabled on both player and display, and that the display is not in a deep-sleep mode that ignores CEC wake.

Troubleshooting