July 14th, 2026
Booking
ConciergeAI
Korbyt Booking Release Notes V9.9
What's New?
New Booking Diary
The New Booking Diary is a redesigned calendar view. It presents all bookable resources across multiple floors, buildings, and locations in a single scrollable screen, with a fixed time header that stays visible as you scroll, faster booking actions that work directly from the diary, and a personalized filter system that saves each user's preferred view between sessions.
Enabling the New Booking Diary
The New Booking Diary is enabled using a feature flag in Global Settings.
Administration > Settings > Global Settings > Default Settings
Locate the New Booking Diary
Set the toggle to ‘Yes’
Click Save.
Users will see the New Booking Diary in their next session.
Extended Diary View with Business Hours Scrolling
The Booking Diary now gives users full 24-hour visibility without forcing a trade-off between time coverage and grid clarity.
When Business Hours is enabled, the diary continues to open at your configured working hours, the view users already know. Users can now scroll beyond the business hours window to view the full 24-hour day, without changing a single setting or losing any detail in the grid.
For most people, nothing changes. The diary opens exactly as it always has. The difference is that the full day is now just a scroll away when you need it.
For users who want the entire 24-hour span in a single frame without scrolling, unchecking Business Hours delivers that, the diary compresses the slot size to fit all 24 hours in one view.
Unified Multi-Location View
The Diary displays all resources across every selected location in one continuous view. The column header row shows the property name, local time zone, and time scale together, so administrators working across multiple offices always know which building they are looking at and in which time zone. The time header stays locked in place as users scroll down through long resource lists, making the diary practical for large estates with dozens of floors and hundreds of spaces.
Filtering and Saved Favorites
A new Filters panel lets users choose which locations, floors, resource types, and Resource Groups (when enabled) appear in their diary. Filter selections can be saved as personal favorites and loaded with a single click on future sessions. Favorites are stored per user account, so each person in the organization keeps their own combination independently of their colleagues. Clicking on the ‘Today’ button takes the user back to the current date when navigating.
My Bookings
My Bookings toggle in the top navigation bar filters the diary to show only the bookings the logged-in user has made, across all resources and locations. By default, this includes bookings created both for themselves and on behalf of others; unchecking the Booked for Others option narrows the view to bookings made for the user only. Selecting Home returns the diary to the full organizational view. Users can create new bookings from ‘My Bookings’ as well by clicking on an available slot.
Quick Book from the Diary
Users can create a booking without leaving the diary by clicking any empty time slot in the grid. The Quick Book panel opens immediately at that position, pre-populated with the resource and time. For bookings that require services, attendees, or questionnaires, an Advanced Booking link inside the panel opens the full booking form.
Booking Cards and Visual Indicators
Each booking on the diary grid is displayed as an information card. Cards surface key details at a glance, without the user needing to open the booking:
Feature | What does it tell me? |
Colours of the card | Colours are configured by your administrator showcasing as per the legend. |
Collaboration platform icon | Shows the video conferencing platform in use; Microsoft Teams, Zoom, or Cisco Webex. |
Private booking indicator |  |
Locked booking indicator |  |
Combo room indicator |  |
Legend Panel
A collapsible Legend in the bottom-left corner of the diary displays the color key for booking statuses, meeting types, business and non-business hours, setup and breakdown time bands, and dependent room indicators. The panel can be minimized to a thumbnail to maximize screen space when it is not needed.
Copy, Move, Recur, and Cancel from the Diary
An ellipsis menu on every booking card exposes Copy, Move, Recur, Cancel, and Booking Summary actions without navigating away from the diary. Move and Copy open an inline panel where users update the resource and time; Recur creates a series with Daily, Weekly, Monthly, or Yearly patterns. Attendees are notified of changes automatically. The diary remains in view throughout all of these actions.
Inline Booking Summary
Clicking any booking card opens a Booking Summary panel alongside the diary. The panel shows the booking title, organizer, status, resource location, date and duration, attendee list, attached services, and collaboration platform link. Users can open the full edit form from the summary without leaving the diary screen.
ConciergeAI
ConciergeAI is your AI-powered booking assistant inside Microsoft Teams, Outlook, and the Korbyt Booking Web App. You can interact with it in two ways:
Type a request in natural language - Describe what you need and ConciergeAI finds and books the right space.
Use the UI - tap cards, buttons, and quick actions on the home screen to browse and book without typing.
Both journeys lead to the same outcome: a confirmed booking in your Korbyt diary, with no form to fill in and no menus to navigate.
Book a Desk
Request a desk using a natural-language prompt such as "Book me a desk tomorrow morning" or "Reserve a desk at [Location] on Friday from 9am to 5pm". ConciergeAI applies location preferences and availability rules to return the best match. Users can also ask for their favourite desk or the same space they used last time.
Book a Room
Specify capacity, features (e.g. display screen), date, and time in a single message. ConciergeAI filters rooms to match the request and confirms the booking in one step. Requests that cannot be fulfilled - for example, a room for 50 people when no such room exists - return a clear no-availability message.
Book Near a Colleague
Type "Book a desk near [name] on [date]" and ConciergeAI locates your colleague's booked space and suggests available desks in the same area or floor. If the colleague has no booking on that date, a helpful message is returned.
Modify and Cancel Bookings
Existing bookings can be moved, rescheduled, or cancelled through natural language. ConciergeAI identifies the correct booking, presents a summary of the proposed change, and applies it on confirmation. The change is reflected immediately in the Korbyt Booking diary.
Policy and Booking Rules Awareness
ConciergeAI enforces your organisation's booking rules - advance booking windows, duration limits, and after-hours restrictions - and surfaces policy violations clearly rather than silently failing. Access controls are respected: users cannot book resources they do not have permission to access.
What Admins Need to Do: ConciergeAI is enabled per user account. To activate, navigate to Admin Settings > ConciergeAI and enable the feature for the relevant users or groups. No additional Microsoft permissions beyond the standard add-in deployment are required.
Floor Plan - Configurable Icon Size
Administrators can now configure the size of resource icons displayed on the Floor Plan, independently for Web and Mobile views. The Icon Size setting is available per floor under Property Setup > Floor Plan > Configure Floor Plan and can be expanded to reveal separate Web and Mobile fields, each accepting a numeric pixel value.
Three preset sizes are available for the Web view:
Small,
Medium (default)
Large
Custom
Custom option that accepts a manually entered pixel value. The Mobile field follows the same pattern. Icon sizes are saved per floor plan, meaning different floors within the same property can each have their own icon size configuration. The selected size is applied immediately when the floor plan is viewed, ensuring resources are displayed at the right scale for the screen. Applies to Korbyt Booking, Bookit & Mobile.
What Admins Need to Do: Navigate to Property Setup > Floor Plan > Configure Floor Plan, expand the Icon Size section, and set the preferred Web and Mobile values. Changes take effect on save and are applied per floor.
Combo Rooms in Outlook Add-in
The Korbyt Booking Outlook Add-in (O365) now fully supports Combo Room bookings. Users can search for, view, and book Combo Rooms directly from within Outlook without needing to switch to the Web App. Availability and capacity rules for Combo Rooms are enforced at the point of booking.
No additional configuration is required. Combo Room resources already configured in Korbyt Booking will appear automatically in the Outlook Add-in.
All Day Desk Booking Banners in Outlook
Users can control how full-day bookings appear in their Exchange calendars. At booking time, users in Bookit see a checkbox to decide for individual bookings. Exchange calendar entries are created or updated via Microsoft Graph API to reflect the banner setting accurately, including bookings that originate in Korbyt and are subsequently edited in Exchange. The default value of this checkbox is decided by Admins.
Note: The feature is available for Non-Exchange Resources Only via Bookit & Floorplan in Admin Portal.
Mobile – COMING SOON
What Admins Need to Do to configure the default value
Configure the default via Settings > Global Settings>Default Settings > Default: Display Full day Booking as Banner in Outlook. The checkbox is presented to users at the time of booking in Booki & Floorplan in Admin Portal.
Virtual Attendee Auto-Assignment Mode
A new Booking Rules setting, Virtual Attendee Auto-Assignment Mode, controls whether the system automatically assigns meeting attendees as virtual participants based on their primary property and the booked resourceWhen enabled, the system applies the rule at the point of booking without requiring manual attendee classification. The setting is enabled by default.
When disabled, Attendees will no longer be automatically marked as Virtual and user input would be needed for the same. If Warning message (If Attendee count is different than participant count) is enabled, users will be able to choose if the service count should be based on count or added attendees and if Warning message (If Attendee count is different than participant count) is disabled, the same can be pre-configured by Admins.
Note: Admins can disable the feature in Settings > Business Rule Settings >Booking > Covers/Attendee Restrictions> VA Auto-Assignment
Additional Enhancements
Internal and External Attendee Alerts:
Administrators can now configure booking alert notifications separately for internal and external meeting attendees. This allows organizations to send tailored communications to guests and visitors without applying the same alert template used for internal employees.
Visitor Page: Booking Title Tooltip:
A tooltip has been added to the Visitor Page to display the full booking title when the title text is truncated in the list view.
O365 Add-in: Neighborhood Visibility Based on Active Status:
Neighborhood visibility in the Outlook Add-in now reflects the active status of the neighborhood, ensuring users only see neighborhoods that are currently active.